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FinOps outcomes wired straight into your ITSM workflow.
Connect Freshservice once and every Cloudgov.ai budget alert, anomaly, and Shield action becomes a properly categorized incident, service request, or change with full ITSM audit trail. Ready for your CAB and your compliance team.
Incidents, service requests, and changes created in Freshservice this quarter — each fully categorized, prioritized, and audit ready.
Every FinOps action, as an ITSM record
From incidents for spend anomalies to change requests for commitment purchases, service requests for cleanup work. Cloudgov.ai creates the right record type, categorized, prioritized, and CAB ready.
Anomalies become incidents. Purchases become changes. Cleanup work becomes service requests. Cloudgov.ai picks the right record type based on impact, urgency, and CAB policy.
Category, subcategory, service, business impact, urgency, priority, and requester group set correctly from the start. Ready for your ITSM analytics without cleanup.
Purchase reservations, apply rightsizing, or approve cleanups follow your change management process. Normal, standard, or emergency change types, with CAB approval where required.
Cloudgov.ai respects your SLA and OLA policies. Priority mapped to response and resolution time targets. Tickets ordered by SLA breach risk, not just cost impact.
Cloudgov.ai closes its own tickets when the finding resolves. Full closure notes with root cause, actual savings, and follow up recommendations. Ready for post incident review.
Every action logged with actor, timestamp, and business justification. Ready for SOC 2, ISO 27001, and internal audit. Nothing happens outside the audit trail.
Connect once. Optimize continuously.
Under 15 minutes to a fully wired Freshservice tenant. Cloudgov.ai gets scoped API access to the modules you enable and nothing else.
Generate a service API key in Freshservice with scoped access to Incidents, Service Requests, and Changes. Cloudgov.ai never touches other modules.
Map each Shield and each alert type to the right record type, category, and group. Set default priority rules, requester defaults, and SLA policies.
Fire a test anomaly to confirm the incident lands in the right group with the right category. Once verified, Cloudgov.ai starts creating real records.
Read only. FOCUS native. Agentic, not just analytical.
Read only, always
Cloudgov.ai never writes to or mutates your AWS accounts. Actions land as tickets, IaC diffs, or approvals in your existing workflow.
FOCUS native
Ingests the FinOps Open Cost & Usage Spec directly. Add Azure, GCP, and OpenAI later without re modeling anything.
Agentic outcomes
Findings flow into policy, approvals, tickets, and chargeback. Not another dashboard. Real actions with real audit trails.
Every Shield writes to Freshservice
Every Shield in the Cloudgov.ai family routes its budget alerts, anomaly warnings, and remediation actions through your Freshservice workspace, exactly where your team already lives.
Budget alerts, invoice reconciliation notifications, and monthly savings summaries pushed to Freshservice. Never miss a bill surprise.
Commitment expiration warnings, purchase approvals, and coverage change alerts delivered via Freshservice. Approve reservations without leaving your workflow.
Kubernetes cost anomalies, pod rightsizing recommendations, and namespace budget alerts pushed to Freshservice the moment they matter.
Multicloud budget breaches, cross cloud anomalies, and rebalancing recommendations delivered to Freshservice, unified across AWS, Azure, and GCP.
Real numbers, from real Freshservice deployments
Illustrative, benchmark aligned ranges. Your results will vary by environment.
Every FinOps action tracked through your ITSM. Nothing happens outside the audit trail. Compliance teams sleep easier.
Connect Freshservice, map Shields to record types, and see your first Cloudgov.ai event land as a proper incident or change in under 15 minutes.
Cloudgov.ai touches only the modules you authorize, never reads other tenant data, and never modifies records not created by us.
Ready to wire FinOps into your ITSM?
15 minute demo, live records in your own Freshservice tenant, no long term commitment.